How enquiry information is handled

Privacy policy

This policy explains the personal information WA Truck Training may collect through the website, why it is used and the choices available to you.

Information collected

Only send what is needed for the enquiry

Information you provide may include your name, email address, current licence class, general driving experience, target class or job goal, suburb, preferred timing and enquiry message.

Technical information may include IP address, browser/device information, pages visited, referral source and cookies or similar website-security and analytics data.

Please do not send: driver’s licence numbers or images, identity documents, payment-card information, tax file numbers, passwords or detailed medical records through a general enquiry form.
Why it is used

Enquiry support, referral and website operation

  • Respond to questions and prepare a general pathway response
  • Check which information or provider questions may be relevant
  • With your request or agreement, pass relevant enquiry details to an independent provider
  • Keep records of communications, referrals and disclosures
  • Protect the website from spam, misuse and security incidents
  • Understand and improve website content and performance
  • Comply with applicable legal obligations
Disclosure

Who may receive information

Training providers

Relevant details may be shared when you ask for a provider introduction or agree to a referral. The provider then handles its own quote and booking information under its privacy practices.

Service providers

Website hosting, email, security, analytics and technology suppliers may process information to provide their services.

Legal or safety reasons

Information may be disclosed where required by law or reasonably necessary to protect people, systems or legal rights.

Overseas processing

Some technology providers may store or process data outside Australia. Locations can change; use the online contact channel to request current available information.

Storage and control

Security, retention, access and correction

Reasonable technical and organisational safeguards are used, but no internet transmission or storage system can be guaranteed completely secure. Information is kept only as long as reasonably needed for the described purposes, records, disputes, security or legal obligations, then deleted or de-identified where practical.

You may request access to or correction of personal information held about you. Identification may be required before releasing or changing information.

Cookies and choices

Website settings may affect functionality

Cookies or similar technologies may support site operation, security, performance and analytics. Browser controls can block or delete cookies, but some features may not work as intended.

You can enquire anonymously for general information where practical, but a response or provider referral usually requires a working contact method.

Questions and complaints

Contact us through the online form

Describe the privacy issue and the outcome you seek. Do not repeat unnecessary sensitive information. We will review the matter and may request information needed to verify identity or locate the record.

Last updated: 8 August 2026. Australian Privacy Act coverage depends on the organisation and circumstances; this policy aims to describe actual website practices whether or not every Australian Privacy Principle applies.